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Families Gone Wild: Defusing Conflict in the Arrangement Room

Jason Troyer, PhD
Founder & GriefPlan

Hear directly from Jason on why you should attend this session!

Increasingly, families fight among themselves and clash with funeral directors regarding service options, the cost of services and products, and many other topics. In this presentation, Dr. Troyer will discuss specific examples of conflict, examine the psychological roots of specific behaviors, and propose tactics for defusing and resolving the conflict. The strategies are drawn from clinical psychology and family therapy, where therapists must quickly decipher challenging family dynamics and work toward positive outcomes. You'll leave with practical strategies you can use immediately to defuse conflict in the arrangement conference.

After his presentation, you will be able to:

  • Understand how family dynamics can lead to family conflict
  • Recognize factors that would create conflict before the conference begins
  • Identify behaviors that are related to specific defense mechanisms
  • Avoid self-imposed traps that make the arrangement process more difficult

1 CE Hour

Generously sponsored by Carrier Mausoleums Construction

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