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November 15, 2019
10:00AM - 11:00AM

Webinar - Exceeding Expectations: A Creative Approach for Cremation Families

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Exceeding Expectations: A Creative Approach for Cremation Families

Summary

This informative seminar is designed to provide you with 10 best practices for serving the needs of cremation families.


Presenters

Mary Andres Russell
Mary is a highly regarded professional with 30+ years of experience in training and marketing in funeral service and non-profit organizations. As Professional Development Director for Matthews Aurora, she leads funeral directors through innovative seminars and creates learning through engaging discussion.Mary joined Matthews Aurora in 2016 after a decade-long dedication to character-building in the Cincinnati area. She also helped establish a charitable foundation to support hospice care for...More

Program Agenda


  1. The big why – what funeral services do for families
  2. The amnesia of our culture
  3. The preference for cremation
  4. Adopting the right attitude
  5. Choosing your words carefully
  6. Best practices
  7. Adapting to change

How To Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

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