Complete Story
01/30/2025
Excellence Without Compromise: Empathy, Leadership, and Service Standards in Funeral Care
Nick Williamson, Director of Customer Care at Carriage Services and former Ritz-Carlton Operations Director, shares real-world strategies for delivering compassionate, consistent, and exceptional care in funeral service.
This session goes beyond theory—learn how disciplined empathy, empowered decision-making, and accountable leadership create trust with families, strengthen teams, and elevate your professional reputation. Walk away with practical tools to lead with integrity, maintain excellence under pressure, and make every family interaction meaningful.
What You’ll Gain:
- Lead with empathy without compromising standards
- Build trust and communicate with confidence
- Implement systems that sustain excellence
- Empower your team to deliver consistent, professional care
Nick Williamson
Director of Customer Care
Carriage Services
