Complete Story
02/06/2025
The 5 Essential Laws of Hospitality (to Build Loyalty, Engagement, and Revenue)
In the funeral industry, where personal and emotional connections are key, thinking outside the box to make families feel valued and cared for is essential for long-term success. Discover how the 5 Essential Laws of Hospitality can transform customer service into a memorable experience that builds loyalty, engagement, and brand ambassadors who recommend your organization. Join Bob Pacanovsky at the 145th OFDA Convention to learn actionable strategies that drive retention and revenue.
Get a sneak peek of Bob’s session at the 145th OFDA Convention & Exhibition!
Bob Pacanovsky
Speaker & Chief Hospitality Officer
Black Tie Experience
