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Creating Ambience – Our Unspoken Messages to Families and Guests

As funeral professionals, 93% of your communication with families is non-verbal. Your appearance, body language, and the overall ambiance of the funeral home speak volumes about your dedication to serving families. From the moment families and guests step onto the parking lot and grounds to entering the front foyer, impressions are continuously being formed. The facility's appearance, organization, layout, and level of comfort significantly impact families' and mourners' comfort. Everything from service folders and videos to chapel setup, casket, and urn placement leaves lasting impressions on those who attend your facility. Join Todd Reinholt as he delves into the various ways funeral homes can create a positive and comforting atmosphere for the families and guests they serve. Learn how to make a meaningful impact by focusing on every aspect of your funeral home's environment.

  • 1 CE, General

Todd Reinholt
Speaker, Trainer, Coach
Life Celebrants International

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