1 CE Hour, approved with the State of Ohio Board of Embalmers and Funeral Directors
Summary:
Providing aftercare is not only beneficial to the families a funeral home serves, but it can create loyalty for future business and create opportunities for free, positive publicity and an introduction of the funeral home to others in their community.
Objectives:
Review current status of contact with families following a funeral service
Identify six aptitudes necessary to run a successful aftercare program
Assess what is needed to begin or enhance an existing program
Employ the nine business benefits of offering an aftercare program
Agenda:
Analyze current state of the funeral home or cemetery’s outreach following the funeral service
Implement an effective aftercare program with these six skills
Building an Aftercare Program that gets noticed
Identify the business benefits of running an aftercare program
Outlining the benefits to the clients you serve
Presenter:
Nancy Weil Member Resources Director International Order of the Golden Rule
Nancy Weil serves as Member Resources Director for the International Order of the Golden Rule and is the founder of The Laugh Academy. For over a decade her monthly column, Random Musings, has been featured in Funeral Home and Cemetery News. She has certifications as a Grief Management Specialist, Grief Services Provider, Funeral Celebrant and Laughter Leader. Nancy is known for her energetic, entertaining and content-rich programs.