Details
November 15, 2019
10:00AM - 11:00AM
Webinar - Exceeding Expectations: A Creative Approach for Cremation Families
Don't miss out on this informative Webinar - Register Now!
1 CE approved
Click here to register
Exceeding Expectations: A Creative Approach for Cremation Families
Summary
This informative seminar is designed to provide you with 10 best practices for serving the needs of cremation families.
Presenters
Program Agenda
How To Attend
Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.
Click here to run an Adobe Connect Diagnostic Test to ensure your computer and network connections are properly configured. The test may take a few minutes to complete and if you have any problems, please refer to these troubleshooting tips.
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11/15/2019 10:00 AM
11/15/2019 11:00 AM
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Webinar - Exceeding Expectations: A Creative Approach for Cremation Families
Click here to register
Exceeding Expectations: A Creative Approach for Cremation Families
Summary
This informative seminar is designed to provide you with 10 best practices for serving the needs of cremation families.
Presenters
Mary Andres RussellMary is a highly regarded professional with 30+ years of experience in training and marketing in funeral service and non-profit organizations. As Professional Development Director for Matthews Aurora, she leads funeral directors through innovative seminars and creates learning through engaging discussion.Mary joined Matthews Aurora in 2016 after a decade-long dedication to character-building in the Cincinnati area. She also helped establish a charitable foundation to support hospice care for...More
Program Agenda
The big why – what funeral services do for families
The amnesia of our culture
The preference for cremation
Adopting the right attitude
Choosing your words carefully
Best practices
Adapting to change
How To Attend
Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar. Click here to run an Adobe Connect Diagnostic Test to ensure your computer and network connections are properly configured. The test may take a few minutes to complete and if you have any problems, please refer to these troubleshooting tips.
1 CE approved